Ground operations are the job which is done at the ground by different departments of the airline and airport agencies. Airline customer service executive is expected to deliver a high level of customer satisfaction through his/her customer service skills. Thorough professionalism has to be displayed by airport operations executives as the processes require perfect execution and mistakes can be costly. High level of dedication towards the job is required from everyone working for the airline. This means one needs to have a thorough knowledge of the procedures and policies of the area they are allocated in. Customer service requires a lot of skills to attain the highest level of customer satisfaction.